Safe, high-quality services that are produced responsibly
Providing premium mail services to everyone across the country is our main mission in Finland. We ensure that the letter and parcel services that fall within the scope of universal service obligation are available to everyone. We are the only operator in Finland to provide five-day delivery services that cover the entire country. The universal service obligation covers the entire country, with the exception of the Åland Islands. The obligation is monitored by the Finnish Communications Regulatory Authority.
According to the decree on postal service points, the nearest service point must be located within three kilometers of the majority (82%) of service users. Reasonable distances are promoted by a policy stating that the distance for a maximum of 3% of people may exceed ten kilometers from their permanent residence.
During 2014, we delivered items that fall within the scope of the universal service obligation on five weekdays to all households in accordance with the Finnish Postal Act. In areas that are difficult to reach, we deviated from the five-weekday obligation for an average of 182 households, with the allowed maximum being 300. In 2014, Posti received 8,138 inquiries related to normal letters. Altogether 6,555 inquiries were unresolved, and 197 items were declared as having been lost, while 1,386 lost items were found. Inquiries related to normal letter items represented 0.001% of the total volume.