Annual Report 2014

Materiality assesment

Based on the materiality assessment, we have determined key measures in terms of corporate responsibility. The focus areas include further improving the customer experience and ensuring safety, which includes both traffic and occupational safety. We also want to be the best employer. This means that we will manage our operations responsibly, develop our employees’ competencies and offer career opportunities. Improving our electronic services further is also important to us.

Below is the materiality matrix based on the results of our stakeholder survey.

Materiality matrix