Annual Report 2014

Product and service development

As the volumes of traditional mail decrease, we are constantly investing in product and service development. One of our fastest growing services is meal services. We deliver meals to schools, day-care centers and home care meal service customers in some 80 locations. Cooperation with the City of Tampere was expanded so that in addition to home meal deliveries, it covers meal deliveries from industrial kitchens to service kitchens. In August, the City of Oulu also chose Posti to deliver its school, day-care center and home help service customer meals. There are a total of 33 routes and 25,000 meals to be delivered.

Early in the year, we started cooperation with Kauppahalli24, an online consumer goods store, in the capital region. We deliver the purchased goods home during the two-hour time frame selected by the customer. We also expanded express deliveries of online store goods ordered in the evening. With express delivery, the products ordered in the evening are delivered to the recipient the following day.

For the Christmas season, we introduced a new web service with which it is possible, for example, to check in your parcel, in other words, to pay the postage fee and print out an address label for the parcel online. The parcel can be dropped off at any postal outlet without needing to queue. The Posti mobile application now gives not only an estimated date of delivery but also the time of delivery and the weight of the item. In December, the number of users of Posti’s mobile applications exceeded 220,000.

Early in the year, the Russian-language library collection of the Espoo City Library became available to borrowers across Finland, thanks to the Posti's parcel point service. The service is aimed at all Finnish residents based outside the capital region.