Annual Report 2014

Recognition for Posti

According to the survey published in April 2014, we are, despite tough competition, overwhelmingly the most popular and most widely recommended parcel delivery company. We deliver some 75% of all parcels received by consumers.

When it comes to choosing a delivery service and receiving parcel deliveries, consumers rated reliability, the location of the collection point, affordability, user-friendliness and speed as the most important factors. According to the findings, Posti saw off competition in all these factors, scoring the highest marks for each.

Of the different parcel delivery services available in Finland, Posti’s were by far the best known, most widely used and most attractive to consumers. Of all parcel delivery service users, 46% use Posti services regularly. A third of our customers would be willing to recommend the service to others (net promoter score), while competitors received a score of 7% or lower.