Annual Report 2014

Operations and retail network

At the beginning of 2015, we combined production operations into a single unit called Operations which serves both Postal Services and Parcel and Logistics Services. Operations is at work 24 hours a day – something is always on the move in transport, sorting, delivery or early-morning delivery. This is indeed necessary so that we can reach a total of 2.8 million homes and companies in the best possible manner each weekday. We have the best and most comprehensive retail network in Finland.

In addition to postal outlets, our service point network includes parcel points, pickup points, corporate service points, home-delivery services, 3,200 stamp retail locations, 7,000 letterboxes and the Netposti electronic mailbox. Postal services are also available online at and with the Posti mobile application. At the end of the year, the number of service points was nearly 1,450. During the year, we opened 152 new parcel points. At the end of the year, the number of Netposti users was 587,000.

We deliver approximately 9 million postal items each day, amounting to approximately 2.3 billion postal items each year. There are a total of 6,200 delivery routes in Finland, and we drive 67 million kilometers annually in mail delivery alone.
We are constantly developing our electronic services. We are currently building a new electronic Warehouse Management System (WMS) in our warehouses. In Postal Services, we launched a new web service just before Christmas with which it is possible, for example, to check in your parcel, in other words, to pay the postage fee and print out an address label for the parcel online. In December, the number of users of Posti’s mobile applications exceeded 220,000.

Operations employs altogether approximately 17,000 professionals.